6.1 Every effort will be taken to ensure that you receive the correct goods and that they are of satisfactory quality. However, if you identify incorrect goods or the delivery is of an incorrect quantity or you are dissatisfied in any way with the quality of the goods, you should notify us as soon as reasonably possible (1 Hour MAXIMUM from point of delivery). In the case of perishable goods, you should inspect them on delivery and if you have any complaints, contact us immediately by phone on 01642 244888. We may then, at our discretion, require you to send us a photograph of the goods which are the subject of the complaint. We may also require you to return the goods to us. When we receive the goods, we will offer a full refund. You may also be given the option to keep the goods and we will arrange for another to be sent out free of charge.
6.2 You should note that where you order any goods with a topping, the topping by its nature may become dislodged during transit. You may wish to reheat some products, subject to the preference of serving temperature. This will not affect the quality of the product. Accordingly, in that event, you will only be entitled to the remedies under clause 6.3 if there is some other problem with the quality of the product.
6.3 Subject to your compliance with clauses 6.1 and 6.2 above, where you have received incorrect goods, a short delivery of goods or goods that do not meet with your reasonable satisfaction, we will, at our option:
6.3.1 make good any shortage or exchange the incorrect goods or goods that are of unsatisfactory quality; or
6.3.2 where you have paid the price of delivery or unsatisfactory goods by credit, debit or charge card, refund the appropriate sum to your payment card and, where you have paid by gift voucher, refund a credit to your gift voucher.
6.4 We will not require payment of any additional delivery charge in respect of the replacement of goods or make good their shortfall in these circumstances.
Refunds will be given if products received are not as described or are faulty. Please call us immediately should you not be entirely satisfied with your order.